New Kids’ Hours
New Kids' Hours in the New Year.

FAQ

Club Membership

Q: Do I have to be a member to use the Club?: A: No. Several services are available to the public, including our pro shop and massage services. We also welcome younger guests for many of our children’s programs (additional fees do apply and advance reservations are often necessary). You must become a member to use all other areas of the Club.

Q: Can I bring guests to the Club?: A: Yes. All guests must be accompanied by a Golden Gateway member and must register and pay the prevailing guest fee at the Sports Desk each time they visit. Additional fees for other Club programs may apply. Each guest may visit the Club up to 2 times per month.; Note: We require all guests to complete a Guest Liability Waiver at the time of check-in. Club members are responsible for their guests’ conduct and appropriateness of attire. The Club reserves the right to limit the number of guests a member may bring in, and to adjust guest fees at any time without prior notice.

Q: Can my children come to the Club as guests?: A: Yes. Individual members must pay a guest fee for their children. Couple and Family Memberships with children ages 2 and under may bring them to the Club free of charge. Fees for children’s programs, however, may apply. Members with children ages 3 - 12 who are not included as part of a Family or Couple Membership, will be charged the Club’s current guest fee. This fee also applies to children of guests.

Q: What discounts do members receive?: A: Members receive special pricing on all Club services, including personal training, private instruction, and massage therapy. For current member specials, see the Club newsletter or visit specific departments on our Web site. More information can also be found at the Activity Information Center at the Club.

Q: Does my membership include access to other clubs?: A: Golden Gateway members receive reciprocal guest privileges at over 8,500 clubs worldwide through IHRSA, the International Health, Racquet and Sportsclub Association. By upgrading your membership to Club West, you’ll also have access to all 9 clubs in the Western Athletic Clubs family. For more information, see Reciprocal Clubs.

Q: How do I qualify for a Couple or Family membership?: A: To qualify for a Couple/Family Membership, a couple must be married or domestic partners and be able to prove it. Please inquire with our membership staff for documentation requirements.

Q: Is my initiation fee refundable?: A: New members have 20 business days from their join date to receive a full refund on their initiation fee. After this 20-day period, initiation fees are not refundable.

Q: Is my membership transferable?: A: A: Club memberships are not transferable to another individual. However, you may transfer your Club membership to another Western Athletic Clubs facility. If you are interested in transferring your membership, please contact a membership representative.

Q: How do I cancel my membership?: A: In order to cancel your membership, the Club requires 30 days’ prior written notice. You must submit a written cancellation request (signed by both primary and secondary members), surrender all membership cards and locker keys, and pay any outstanding account balance. Your resignation will not be effective until the expiration of the 30-day notice period and when the Club receives all membership cards, locker keys, and required payments. After the effective date of your resignation, you will not be subject to any further dues.; You may bring your signed cancellation request to the Sports Desk or mail it to us. Please keep a copy for your records.

Q: Can I temporarily suspend my membership?: A: If you will be away from the Bay Area for 3 months or more, or are unable to use the Club because of prolonged illness or injury, you may apply for a Leave of Absence. You must complete a Leave of Absence Request form and accompany your request with your membership card and full payment of your account balance. Dues for members on approved Leave of Absence are reduced to 1/3 of the prevailing dues for the applicable membership classification.; You may pick up a Leave of Absence Request form at the Sports Desk. Once you’ve completed the form, drop it off at the Sports Desk or mail it to us. Please keep a copy for your records.

Q: When is my payment due?: A: Payment is due on or before the 12th day of every month to avoid late fees.

Q: Where can I send payments?: A: You may drop your payment off at the Sports Desk or mail it to us. The Club’s address is 370 Drumm Street, San Francisco, CA 94111. We recommend that you use the envelope accompanying your statement and write your membership number on your check.

Q: Can I pay my bill automatically each month?: A: Yes. Through electronic funds transfer (EFT) you may automatically deduct payments from your checking or savings account. You will still receive a monthly statement itemizing your monthly charges. To sign up for EFT, call the Business Office at 415.962.4815. Or download our EFT form. Complete it and return your signed form to the Business Office.

Q: Can I pay my bill with a credit card?: A: Yes, you may pay your bill with a credit card at the Sports Desk or in the Business Office. (You may also pay with check or cash.)

Q: What is the billing cycle for membership dues?: A: Statements are sent to members on a monthly basis and reflect the next month’s dues and past month’s payments and charges. For new members, your first bill will include the current month’s dues plus next month’s dues.

Q: Where can I use my cell phone at the Club?: A: Cell phone use is prohibited throughout the Club -- with the exception of the walkways to the tennis courts.

Q: At what age can my child use the Fitness Center?: A: Children ages 16 and up may use the Fitness Center without restrictions. Children ages 14 and 15 may use the Fitness Center, but only after completing a safety training course. Children ages 12 and 13 may use the Fitness Center while accompanied by a parent and after completing our safety training course. Children under 12 must be accompanied by a Golden Gateway personal fitness trainer to use any area of the Fitness Center.; To schedule a safety training course for your child, please contact the Fitness Department.

Q: At what age can my child use the Club without supervision?: A: At age 14, children on a family membership may use the Club without being accompanied by a parent or guardian -- with the exception of the Fitness Center. Parents, please make sure that your children are listed on your membership account before they come to the Club unattended.; Children under the age of 14 must be accompanied by a parent or guardian at all times throughout the Club. Access to specific areas of the Club may also be limited. Please refer to your member handbook to familiarize yourself with our children’s guidelines.